Free Entity Resolution Customer Support With Senzing

At Senzing®, we give the same high-quality support to all our entity resolution customers, small and large. Watch the video below to learn more from CEO Jeff Jonas about Senzing’s free and complimentary entity resolution customer support. Also, learn more about what sets Senzing apart from the competition.

Every Senzing customer support team member has at least 10 years of experience working with entity resolution technology. When you contact us, you’re talking to entity resolution Jedis.

Please don’t hesitate to reach out if you aren’t sure about something. No issue is too big or too small!

Our customer support experts want to answer all of your entity resolution questions and help you figure out how to resolve any issues you may be having. Just email us at [email protected].

One more thing. If you’re interested in meeting other entity resolution kindred spirits, join the Entity Resolution LinkedIn Group.

Video Transcript

Timestamps
0:00 Intro
0:24 Quality Entity Resolution Customer Support
1:04 Experienced Entity Resolution Customer Support
1:20 Committed to Entity Resolution Success
1:36 Entity Resolution LinkedIn Group

As I’ve been building the Senzing company, one of the things I do is spend time talking to other CEOs. CEOs of much smaller companies [and] CEOs of much larger companies. We talk about business design. Early on, I had a really interesting conversation with a very successful much larger company CEO.

0:24 Quality Entity Resolution Customer Support

And he said to me: Make sure… you’re giving the [same] highest quality, best support to the smallest customer as you do the biggest customer. Don’t give two tiers of support – give [every customer] the same [level of support].

And we really took that to heart. Today whether you’ve downloaded our software and never reached out, and then you reach out to [email protected]. If you’re a nonprofit deduplicating your 100,000 record marketing list, we’re going to give you the same level of attention and care as we give our biggest customers running billion record systems on their cloud implementations.

1:04 Experienced Entity Resolution Customer Support

Everybody that responds on [email protected] has been with me and my team for at least ten years. These are Jedis. So, if you get stuck on any [issue] for even ten minutes, you want to reach out. Shoot us a note and we’re going to help you fast-track that.

1:20 Committed to Entity Resolution Success

It matters to us. We care a lot about your entity resolution success. And, by the way, even if you run into some trouble on your own homegrown system and you want to shoot us a note, we’d still love to help you. If you want a tip on how to use the libpostal address parser [or other] open source [tools], we’d love to help you with that too. [Reach out to us at] [email protected].

1:36 Entity Resolution LinkedIn Group

One more thing, we have an entity resolution Linkedin group. You should come join! There are researchers, entity resolution [data] scientists, [people from] other entity resolution companies… It’s a level playground where we all get to talk to each other because we’re all kindred spirits, lovers of entity resolution.

So, if you’re a lover of entity resolution, come hang out over there with us.

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